Shipping policy
We keep shipping simple: free on every Australian order, no minimum.
Shipping costs
Shipping is free on all orders within Australia.
Processing time
Orders are processed within 1–2 business days. Orders placed before 3:00 pm (AEST/AEDT) on a business day enter processing the same day. Orders placed after 3:00 pm, on weekends or on public holidays enter processing on the next business day.
Delivery time
After processing, delivery typically takes 5 to 13 business days. In total, you can expect your order within 6 to 15 business days after placing it. Delivery times are estimates, not guarantees, and may occasionally vary due to carrier delays, peak periods or circumstances outside our control.
Order tracking
As soon as your order ships you will receive an email with a tracking link. Tracking usually becomes active within 24 hours of shipment. If your tracking has not updated for more than 5 business days, contact us and we will look into it right away.
Delivery address
Please make sure your delivery address is complete and correct when you place your order. Need to change it? Contact us as soon as possible through our contact page. If your order has not shipped yet, we will update the address for you. Once an order has shipped, we can no longer change the address.
We are not responsible for delays or lost parcels caused by an incorrect or incomplete address provided at checkout. If a parcel is returned to us for this reason, we can resend it once you have confirmed the correct address, at your cost, or refund the order.
Parcels marked as delivered
If your tracking shows your parcel as delivered but you cannot find it, please check with neighbours and your building's mail area first, then contact us within 7 days of the delivery date. We will open an investigation with the carrier and help you find a solution.
Lost or delayed orders
If your order has not arrived within 15 business days of placing it, contact us. We will investigate with the carrier and, if your order is confirmed lost, send a replacement or issue a full refund.
Contact
Millie and Mabell
5 Wonderland Drive, Eastern Creek, NSW 2766, Australia
Phone: +61 480 009 526
Email: info@millieandmabell.com
Monday to Friday: 9:00 am – 5:00 pm (AEST/AEDT)
Saturday and Sunday: 10:00 am – 4:00 pm (AEST/AEDT)