FAQ

Frequently Asked Questions (FAQ)

1. Do you ship across Australia?

Yes, we offer shipping across Australia. All orders are shipped from our fulfilment centre and delivered directly to your doorstep.

2. How long does delivery take?

The estimated delivery time is 5–12 business days (including processing time).

Please note that delivery times are estimates and may vary due to external factors such as courier delays, peak seasons or deliveries to regional and remote areas.

3. What are the shipping costs?

Enjoy free shipping within Australia on every order. All shipping details are clearly displayed at checkout before completing your purchase.

4. Can I track my order?

Yes. Once your order has been dispatched, you will receive a tracking number via email to monitor your delivery.

5. What is your return policy?

We offer 14-day change-of-mind returns.

You may return your item within 14 days of delivery, provided it is unused and in its original condition.

Return shipping costs for change-of-mind returns are the responsibility of the customer. If an item is damaged, faulty or incorrect, we cover the return shipping.

6. How do I request a return?

To initiate a return, please contact our support team by email at info@millieandmabell.com or via our contact page.

Please include your order number and reason for return.

7. What if my item arrives damaged, faulty or incorrect?

Please contact us as soon as possible and include your order number and photos of the issue. This helps us resolve the problem quickly.

We will arrange a replacement or refund at no additional cost to you, including return shipping.

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

8. How can I contact Millie and Mabell?

You can reach our customer support team via:

Email: info@millieandmabell.com
Phone: +61 480 009 526
Contact form: millieandmabell.com/pages/contact

Customer Service Hours:
Monday to Friday | 9:00 am – 5:00 pm (AEST/AEDT)
Saturday & Sunday | 10:00 am – 4:00 pm (AEST/AEDT)

We aim to respond to all enquiries within 24 hours.

9. Can I change or cancel my order?

Orders can be modified or cancelled before processing begins. As orders placed before our daily cut-off time (5:00 pm AEST/AEDT, 3:00 pm on Fridays) are usually processed the same day, please contact us as soon as possible after placing your order.

If your order has already been processed, changes or cancellations may no longer be possible.

10. Are my payments secure?

Yes. We use trusted and secure payment providers to process all transactions.

11. What payment methods do you accept?

We accept the following payment methods:

• Visa
• Mastercard
• Maestro
• UnionPay
• Shop Pay
• Apple Pay
• Google Pay

The payment methods shown at checkout may vary depending on your location and device.

12. Where is your business based?

Our business address is 5 Wonderland Drive, Eastern Creek, NSW 2766, Australia.

We are an online-only store and do not have a physical shop. Orders are shipped from our fulfilment centre.