FAQ
Frequently Asked Questions
Orders & shipping
How long does shipping take?
Shipping is free on every Australian order. Orders are processed within 1–2 business days and typically arrive within 6 to 15 business days. You will receive a tracking link as soon as your order ships. For full details, please see our Shipping Policy.
Can I track my order?
Yes. As soon as your order ships you will receive an email with a tracking link. Tracking usually becomes active within 24 hours of shipment.
Can I change or cancel my order?
We process orders quickly, so please contact us as soon as possible through our contact page. If your order has not shipped yet, we will do our best to change or cancel it. Once your order has shipped, it can no longer be changed or cancelled, but you can return eligible items under our return policy.
Returns
What is your return policy?
You have 30 days from delivery to request a return. Items must be unworn, unwashed and in their original condition and packaging, with all tags attached. Sale items are final sale unless faulty, and return shipping costs for change-of-mind returns are your responsibility. Start a return by sending us a message through our contact page with your order number. For full details, please see our Return & Refund Policy.
Sizing & fit
How do I choose the right size?
Our items use Australian sizing. Please check the size guide on each product page and compare the measurements with a similar item you already own. If you are between sizes, we recommend sizing up.
How do your items fit?
Most of our items are true to size. Where a style runs small, large or has a relaxed fit, we mention this in the product description.
Sets
How do I create a matching look?
Our sets are designed to be worn together, so you can create a complete outfit in one go. Browse our Sets collection to see all matching pieces.
Contact
How do I reach customer service?
Send us a message through our contact page or email us at info@millieandmabell.com, and we will get back to you within 24 hours.