Payment Policy

At Millie and Mabell, we want your checkout to be simple and secure. Below you will find all details regarding payments on our website.

Accepted Payment Methods

We accept the following payment methods:

Visa
Mastercard
Maestro
UnionPay
Shop Pay
Apple Pay
Google Pay

The payment methods shown at checkout may vary depending on your location and device.

Currency and Pricing

All prices on our website are displayed in Australian dollars (AUD). The total price of your order, including any applicable taxes and shipping costs, is clearly displayed at checkout before you complete your purchase.

If you pay with a card issued outside Australia, your bank may charge currency conversion or international transaction fees. These fees are set by your bank and are not charged by Millie and Mabell.

When Is My Payment Charged?

Your payment is charged at the time you place your order. You will receive an order confirmation by email once your payment has been successfully processed.

Payment Security

All payments are processed through secure and trusted payment providers. Our checkout is hosted by Shopify, which is certified to PCI DSS (Payment Card Industry Data Security Standard).

Payment card information is always encrypted during transfer. We do not store your full card details on our systems.

Declined Payments

If your payment is declined, please check that your card details and billing address are entered correctly, or try a different payment method. If the problem continues, please contact your bank or card issuer.

Fraud Prevention

To protect our customers, orders may be reviewed for security purposes. In some cases, we may contact you to verify your order before processing it. If an order cannot be verified, it may be cancelled and you will receive a full refund.

Refunds

Approved refunds are processed to your original payment method within 7 business days. Depending on your bank or card issuer, it may take a few additional business days for the refund to appear on your statement.

For full details, please see our Return & Refund Policy.

CONTACT US

If you have any questions, please contact us:

Email: info@millieandmabell.com
Phone: +61 480 009 526
Contact form: https://millieandmabell.com/pages/contact

Customer Service Hours:
Monday to Friday | 9:00 am – 5:00 pm (AEST/AEDT)
Saturday & Sunday | 10:00 am – 4:00 pm (AEST/AEDT)

We aim to respond to all enquiries within 24 hours.

BUSINESS INFORMATION

Store Name: Millie and Mabell
Address: 5 Wonderland Drive, Eastern Creek, NSW 2766, Australia
Email: info@millieandmabell.com
Phone: +61 480 009 526