Privacy policy

Privacy Policy

Last updated: September 16, 2026

This Privacy Policy describes how millieandmabell.com (the "Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, make a purchase from millieandmabell.com, or otherwise communicate with us regarding the Site (collectively, the "Services").

In this Privacy Policy, "you" and "your" refer to the user of the Services, whether as a customer, website visitor, or any other individual whose information we have collected in accordance with this Privacy Policy.

We handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). Please read this Privacy Policy carefully.

CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect changes in our practices or for operational, legal, or regulatory reasons.

Any updated version will be published on our website, and the "Last updated" date will be revised accordingly. Where required by law, we will take additional measures.

COLLECTION AND USE OF YOUR PERSONAL INFORMATION

To provide our Services, we collect personal information about you from various sources, as outlined below.

The information we collect and use depends on how you interact with us.

In addition to the specific purposes listed below, we may use this information to:

  • Communicate with you
  • Provide and improve our Services
  • Comply with legal obligations
  • Enforce our terms and conditions
  • Protect our rights and those of our users or third parties

PERSONAL INFORMATION WE COLLECT

The type of personal information we collect depends on how you interact with our Site and Services.

"Personal information" refers to information or an opinion about an identified individual, or an individual who is reasonably identifiable.

INFORMATION YOU PROVIDE DIRECTLY

This may include:

  • Contact details (name, address, phone number, email address)
  • Order information (billing address, shipping address, payment confirmation, email, phone number)
  • Account information (username, password, security details)
  • Customer support information (messages or enquiries you send to us)

Providing certain information may be required to access specific features of our Services. You may interact with us without identifying yourself where this is practicable, but we will need your details to process an order.

INFORMATION ABOUT YOUR USE

We may automatically collect certain information about your interaction with our Services ("Usage Data") using cookies and similar technologies.

This may include:

  • Device information
  • Browser information
  • Network information
  • IP address
  • Website activity and interactions
  • Account usage details

INFORMATION FROM THIRD PARTIES

We may receive information from third parties, including:

  • Service providers such as Shopify
  • Payment processors (who collect payment and billing information)
  • Marketing and analytics partners, such as Google and Meta, using tracking technologies

All third-party information is handled in accordance with this Privacy Policy.

USE OF YOUR PERSONAL INFORMATION

Providing Products and Services

We use your information to:

  • Process payments
  • Fulfil orders
  • Manage your account
  • Handle returns and exchanges
  • Provide customer support

Shopify may process your data in accordance with its own privacy policies.

MARKETING AND ADVERTISING

We may use your information to:

  • Send promotional emails or messages
  • Display personalised advertisements

In accordance with the Spam Act 2003 (Cth), we only send marketing emails or messages with your consent. Every marketing message includes a way to unsubscribe, and you can opt out at any time.

SECURITY AND FRAUD PREVENTION

We use your information to detect and prevent fraud or misuse.

You are responsible for keeping your login credentials secure.

COMMUNICATION AND IMPROVEMENT

We use your data to:

  • Provide customer support
  • Improve our Services

COOKIES

We use cookies and similar technologies to:

  • Improve website functionality
  • Remember preferences
  • Analyse usage
  • Measure and personalise advertising

The cookies used on our Site include:

You can change your cookie preferences at any time via our cookie banner, where available, or through your browser settings.

DISCLOSURE OF PERSONAL INFORMATION

We may share your information with:

  • Service providers (IT, payments, logistics, customer support)
  • Business and marketing partners, such as Google and Meta
  • Affiliates within our company
  • Authorities when required or authorised by law

We do not collect sensitive information without your consent.

THIRD-PARTY WEBSITES

Our Site may contain links to third-party websites.

We are not responsible for their privacy practices.

CHILDREN'S DATA

Our Services are not intended for individuals under 16.

We do not knowingly collect data from children.

DATA SECURITY AND RETENTION

We take reasonable steps to protect your personal information from misuse, interference, loss, and unauthorised access, modification or disclosure. However, no system is completely secure.

We retain data only as long as necessary for:

  • Providing Services
  • Legal compliance
  • Dispute resolution

YOUR RIGHTS

Under the Australian Privacy Principles, you have the right to:

  • Request access to the personal information we hold about you
  • Request correction of your personal information
  • Request deletion of your personal information, subject to our legal obligations
  • Opt out of direct marketing at any time
  • Withdraw consent at any time
  • Make a complaint

We may need to verify your identity before processing requests.

COMPLAINTS

If you have concerns about how we handle your personal information, please contact us first so we can try to resolve the matter. We aim to respond to privacy complaints within 30 days.

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC): https://www.oaic.gov.au

OVERSEAS DISCLOSURE

Your data may be stored or processed outside Australia, including by our service providers in the United States, Canada and the European Union.

Where this happens, we take reasonable steps to ensure that overseas recipients handle your personal information in a manner consistent with the Australian Privacy Principles.

CONTACT US

If you have any questions, please contact us:

Email: info@millieandmabell.com
Phone: +61 480 009 526
Contact form: https://millieandmabell.com/pages/contact

Customer Service Hours:
Monday to Friday | 9:00 am – 5:00 pm (AEST/AEDT)
Saturday & Sunday | 10:00 am – 4:00 pm (AEST/AEDT)

We aim to respond to all enquiries within 24 hours.

BUSINESS INFORMATION

Store Name: Millie and Mabell
Address: 5 Wonderland Drive, Eastern Creek, NSW 2766, Australia
Email: info@millieandmabell.com
Phone: +61 480 009 526