Privacy policy
This Privacy Policy describes how Millie and Mabell ("we", "us") collects, uses, discloses and handles your personal information when you visit or make a purchase from our store. We handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.
Information we collect
When you visit our store, we collect certain information about your device and your interaction with the store, such as your IP address, browser type and pages viewed. When you place an order, we collect your name, billing and shipping address, email address, phone number and payment information needed to process the order. We refer to this together as personal information.
How we use your information
We use your personal information to process and fulfil your orders, communicate with you about your order, screen for potential fraud, and, when you have opted in, send you marketing emails about new products and offers. You can unsubscribe from marketing at any time via the link in every email.
Sharing your information
We share personal information with service providers who help us operate our store, such as Shopify (our e-commerce platform), payment processors, shipping carriers, and analytics and advertising partners such as Google and Meta. We may also share information to comply with applicable laws and regulations, respond to lawful requests, or protect our rights. We do not sell your personal information.
Cookies
Our store uses cookies and similar technologies, such as pixels, to keep your cart working, remember your preferences, understand how visitors use our store and measure and improve our advertising.
Some of these cookies are placed by third parties, including Google (for example Google Analytics and Google Ads) and Meta (for Facebook and Instagram advertising). These partners may collect information about your device and your activity on our store, such as pages viewed and purchases made, and use it in accordance with their own privacy policies. This helps us show relevant ads and measure how well they perform.
You can manage or delete cookies through your browser settings. You can also opt out of personalised advertising via Google Ad Settings and Meta Ad Preferences. Please note that disabling certain cookies may affect how our store works.
Your rights
You have the right to request access to the personal information we hold about you and to ask us to correct it if it is inaccurate, out of date or incomplete. You may also ask us to delete your information or restrict its use where the law allows, and to opt out of marketing at any time. To exercise these rights, please contact us using the details below.
Complaints
If you have a concern about how we have handled your personal information, please contact us first and we will respond within 30 days. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.
Data retention
We keep order information for our records as long as needed for legal, tax and accounting purposes, unless you ask us to delete it where the law allows.
Children's data
Our store is not intended for children, and we do not knowingly collect personal information from children under the age of majority in their jurisdiction. If you are a parent or guardian and believe your child has provided us with personal information, please contact us using the details below and we will delete it. We do not knowingly sell or share the personal information of individuals under 16 years of age.
Overseas disclosure
We are based in Australia. Some of our service providers, including Shopify, Google and Meta, store and process personal information outside Australia, including in Canada, the United States and other countries where they operate. These countries may have data protection laws that differ from those in Australia. We take reasonable steps to ensure your personal information receives an appropriate level of protection wherever it is processed.
Changes
We may update this policy from time to time to reflect changes to our practices or for legal reasons. The current version is always available on this page.
Contact
Millie and Mabell
5 Wonderland Drive, Eastern Creek, NSW 2766, Australia
Phone: +61 480 009 526
Email: info@millieandmabell.com
Monday to Friday: 9:00 am – 5:00 pm (AEST/AEDT)
Saturday and Sunday: 10:00 am – 4:00 pm (AEST/AEDT)