Refund policy
At Millie and Mabell we want you to be completely happy with your order. If something is not right, we make returning it simple.
30-day return period
You have 30 days from the day you receive your order to request a change-of-mind return. To be eligible, items must be unworn, unwashed and in their original condition, with all tags attached and in the original packaging. Once your return has been approved, please send the items back within 14 days.
Restocking fee
At Millie and Mabell, we do not charge a restocking fee.
How to start a return
Send us a message through our contact page with your order number and the items you would like to return. We will reply within 24 hours with return instructions and the return address. Please do not send items back without contacting us first. Returns sent without approval, or items that do not meet the conditions in this policy, may not be accepted and may be sent back to you.
Return shipping costs
For change-of-mind returns, the cost of return shipping is your responsibility and is not refunded. We recommend using a trackable shipping service, as we cannot take responsibility for returns that are lost on their way back to us. If your item is damaged, faulty or incorrect, we cover the return shipping costs.
Refunds
Once we receive and inspect your return, we will notify you. If your return is approved, we will refund the price of the returned items to your original payment method within 5 business days. Depending on your bank, it can take a few additional days before the refund appears on your statement.
Damaged, faulty or incorrect items
If your order arrives damaged or faulty, or you received the wrong item, please contact us as soon as possible, ideally within 48 hours of delivery, with a photo. We will send a replacement or issue a full refund, including any shipping costs, at no expense to you.
Exchanges
The fastest way to exchange an item, for example for a different size, is to return the original item and place a new order for the item you want.
Non-returnable items
Certain items cannot be returned for a change of mind. For hygiene reasons, items worn directly against the skin such as socks, hosiery and swimwear can only be returned if they are unworn and in their original sealed packaging. Sale and clearance items and gift cards are final sale and cannot be returned for a change of mind. We also cannot accept returns of items that have been worn, washed, altered or damaged through use, or that are missing their tags. If you are unsure whether your item qualifies, contact us before sending it back and we will help you.
Your rights under Australian Consumer Law
Our products come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. Nothing in this policy limits your rights under the Australian Consumer Law.
Contact
Millie and Mabell
5 Wonderland Drive, Eastern Creek, NSW 2766, Australia
Phone: +61 480 009 526
Email: info@millieandmabell.com
Monday to Friday: 9:00 am – 5:00 pm (AEST/AEDT)
Saturday and Sunday: 10:00 am – 4:00 pm (AEST/AEDT)