Refund policy
Returns & Refunds
At Millie and Mabell, we want you to be fully satisfied with your purchase. If you are not completely happy with your order, you may request a return under the conditions below.
Return Period
You may request a change-of-mind return within 14 days of receiving your order.
Return Conditions
To be eligible for a change-of-mind return:
- Items must be unused, unworn, and in original condition
- Items must be returned in the original packaging
- Proof of purchase (order confirmation) must be provided
We reserve the right to refuse change-of-mind returns that do not meet these conditions. These conditions do not apply to items that are faulty, damaged or not as described (see below).
How to Request a Return
To initiate a return, please contact us by email at info@millieandmabell.com or via our contact page.
Include your order number and the reason for your return request. Once your request is approved, you will receive further return instructions.
Return Shipping Costs
Return shipping costs for change-of-mind returns are the responsibility of the customer.
We recommend using a tracked shipping method, as we cannot guarantee receipt of returned items without tracking.
Refunds
Once your return has been received and inspected, we will notify you of the approval status.
If approved, your refund will be processed within 7 business days to your original payment method.
Damaged, Faulty or Incorrect Items
If you receive a damaged, faulty or incorrect item, please contact us as soon as possible and include your order number and photos of the issue. This helps us resolve the problem quickly.
We will arrange a replacement or refund at no additional cost to you, including return shipping.
Your Rights Under the Australian Consumer Law
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
Nothing in this policy limits your rights under the Australian Consumer Law.
Notes
We do not charge restocking fees.
CONTACT US
If you have any questions, please contact us:
Email: info@millieandmabell.com
Phone: +61 480 009 526
Contact form: https://millieandmabell.com/pages/contact
Customer Service Hours:
Monday to Friday | 9:00 am – 5:00 pm (AEST/AEDT)
Saturday & Sunday | 10:00 am – 4:00 pm (AEST/AEDT)
We aim to respond to all enquiries within 24 hours.
BUSINESS INFORMATION
Store Name: Millie and Mabell
Address: 5 Wonderland Drive, Eastern Creek, NSW 2766, Australia
Email: info@millieandmabell.com
Phone: +61 480 009 526
